Privacy Policy Ongcuci88 — Your Data, Our Responsibility

Ongcuci88 ("we", "Platform") takes seriously the responsibility of protecting the privacy of every individual who uses our services. This privacy policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international best standards in data management.

This policy applies to all information we collect through the ongcuci88 website, mobile app, live chat, email, and any other communication channel between you and our platform. It covers data you provide directly, data collected automatically, and data received from authorized third parties.

We do not sell, rent, or trade your personal data to any third party for marketing purposes. This is a foundational principle we have never compromised since the first day ongcuci88 began operating.

2.1 Data You Provide Directly

The following information is collected during the registration process and platform usage:

• Full name as per identity card or passport
• Active mobile phone number
• Email address
• Date of birth (for age verification)
• Bank account or e-wallet details for deposit and withdrawal purposes
• Identity verification documents (KYC) when required

2.2 Automatically Collected Data

When you use the ongcuci88 platform, our systems automatically record the following technical information:

Ongcuci88 uses collected data solely for legitimate purposes necessary to deliver quality services to members. The following are the primary purposes for which your data is used:

• Account management — creates, verifies and maintains your account securely.
• Transaction processing — accurately processes deposits, withdrawals and bonus transfers.
• Identity verification (KYC) — meets legal compliance requirements to prevent fraud and money laundering.
• Customer support — enables our team to resolve your issues quickly and effectively.
• Platform security — detects and prevents suspicious or fraudulent activity.
• Service improvement — analyses usage patterns to improve platform quality.
• Legal compliance — fulfils reporting obligations to relevant regulatory bodies.

Ongcuci88 does not share your personal data with third parties except in the limited circumstances stated below. Every instance of data sharing is subject to strict confidentiality agreements.

4.1 Authorized Service Providers

We work with third-party service providers that assist us in delivering our services — including payment processors, licensed game providers, and technical support service providers. All providers are bound by data protection agreements that restrict them from using your data outside the permitted scope.

4.2 Legal Requirements

Your personal data may be disclosed to the relevant authorities — such as the police, anti-money laundering bodies, or courts — when we are legally required to do so under Malaysian law. We will notify you if this occurs, unless such notification is prohibited by law.

Protecting your data is the highest technical priority at ongcuci88. We continuously invest in security infrastructure to ensure your data remains safe from both internal and external threats.

The ongcuci88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies — collects usage data to help us understand how members use the platform and improve it.
• Preference Cookies — saves your personal settings such as preferred language and display preferences.
• Analytics Cookies — helps us analyse overall traffic patterns to make better development decisions.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the ongcuci88 platform.

As an ongcuci88 member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

• Right to Access — you may request a copy of the personal data we hold about you at any time.
• Right to Rectification — you may request the correction of inaccurate or incomplete data via account settings or customer support.
• Right to Erasure — you may request the deletion of your personal data, subject to any legal retention obligations that may prevent complete removal.
• Right to Object — you may object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability — you may request a copy of your data in a machine-readable format for transfer to another platform.

Ongcuci88 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law. Once those purposes are no longer relevant and no legal obligation remains, data will be securely deleted or anonymised.

As a general guideline, active account data is retained for as long as your account remains active. Once an account is closed, basic data is kept for a minimum of 5 years for financial compliance purposes. Financial transaction data is retained for 7 years as required by Malaysia's taxation and financial reporting laws.

Some of ongcuci88's technical service providers may operate outside Malaysia. Where your data needs to be transferred internationally, we ensure:

• The recipient country has a level of data protection equivalent to or higher than Malaysia.
• Legally binding data transfer agreements are signed with all parties involved.
• Data encryption is maintained throughout the transfer process.
• Data transfers occur only for the purpose of legitimately delivering services to you.

The ongcuci88 platform is restricted to individuals aged 21 and above fully. We do not knowingly collect personal data from minors.

If we discover that data belonging to a minor has been collected without our knowledge, we will immediately take the following steps: suspend the account in question at once, delete all data related to that individual from our systems, and refund any deposits made.

Parents or guardians who suspect their child has used the ongcuci88 platform should contact our customer support immediately for appropriate action.

Ongcuci88 reserves the right to amend this privacy policy from time to time in response to changes in law, business practice, or security enhancements. All changes will be updated on this page with the latest revision date displayed at the top.

For significant amendments that affect how your data is used, we will notify you via in-platform notifications or email before the changes take effect. This gives you time to review them and decide whether you wish to continue using our platform.

If you have any questions, concerns or complaints about how ongcuci88 handles your personal data, we encourage you to contact us directly. We are committed to resolving every privacy enquiry thoroughly and promptly.

Our customer support team is available via live chat within the ongcuci88 platform 24 hours a day, 7 days a week. For more detailed privacy-related enquiries, you may submit a written request which will be handled by our privacy officer within 14 business days.